At Bansidhar Customs, we deal in premium automotive accessories, infotainment systems, lighting products, and car modification solutions. Due to the nature of automotive products and vehicle-specific fittings, we maintain a strict no return and no refund policy after delivery.

We offer refund / exchange within first 1 days from the date of your purchase. If 1 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made 1 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

In case of any refunds approved by 9958285175, it will take 7 days for the refund to be processed to you.
Return

No Return & No Refund After Delivery

• All products sold on our website are non-returnable and non-refundable once delivered.
• We do not provide refunds, replacements, or exchanges after successful delivery of the product.
• Customers are requested to carefully verify:
  • product specifications,
  • vehicle compatibility,
  • size,
  • model support,
  • and installation requirements before placing an order.

Order Cancellation Policy

• Orders once processed or shipped cannot be cancelled.
• Cancellation requests after dispatch will not be accepted.

Exception for Unavailable Prepaid Orders

Refunds are only applicable in the following situation:

• If a prepaid order cannot be shipped due to product unavailability within 5 business days after payment confirmation.

In such cases:

• Customers will be informed regarding stock unavailability.
• The paid amount will be refunded and credited to the original payment method within 7 business days.

Damaged or Incorrect Product Claims

Customers must record a complete unboxing video while opening the package.

Claims regarding:

• damaged product,
• missing item,
• wrong item received

must be reported within 24 hours of delivery with:

• order details,
• product images,
• and proper unboxing video proof.

Without valid unboxing proof, claims may not be accepted.

Your order will be exchanged and replacement will delivered with in 7 days

Installation Responsibility

• Many automotive accessories require professional installation.
• Bansidhar Customs is not responsible for any damage caused during self-installation, improper wiring, or third-party fitting work.
• Customers are responsible for confirming compatibility with their vehicle before purchase.

Shipping Charges

• Shipping charges are non-refundable.
• In case of refund due to unavailable stock, only the product amount will be refunded.

Contact Information

Bansidhar Customs
+91 98718 62700
bansidharcustoms@gmail.com

Palam Extension, Ramphal Chowk Rd, Block C, Sec- 7 Dwarka, Delhi